Help Centre

7cgame FAQ — Every Question Pakistani Players Ask

From first registration to withdrawing your winnings, the answers to the most common questions about 7cgame are all here. Use the search box or browse by category below.

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Account & Registration

Go to the Register page on 7cgame and complete three short steps: enter your full name (as on your CNIC), your Pakistani mobile number (03XX format), and your date of birth. Then add your province, set a password, and agree to the Terms and Conditions. Once you tap "Create Account," an OTP is sent to your mobile to verify the number. The whole process takes under two minutes. Registration on 7cgame is completely free.

You must be 18 years or older to register on 7cgame. This is a hard requirement and is verified using your CNIC before your first withdrawal is processed. Any account found to belong to a player under 18 is closed immediately, winnings are forfeited, and deposits are returned to the source payment method. 7cgame takes this seriously — no exceptions.

No. 7cgame enforces a strict one-account-per-person policy. Creating multiple accounts — whether under the same or different names — to exploit bonuses or any other reason is a breach of the Terms and Conditions and results in suspension of all accounts and forfeiture of all balances across those accounts. If you think you already have an old account, contact support before registering a new one.

After logging in, go to Account Settings and open the Verification section. Upload a clear photo of the front and back of your CNIC. The name on the CNIC must exactly match the name you provided during registration. Verification typically completes within 24 hours and you receive an SMS confirmation when approved. CNIC verification is required before your first withdrawal — you can deposit and bet without it, but cannot withdraw until it is complete.

On the Login page, click "Forgot password?" below the password field. Enter your registered +92 mobile number and 7cgame will send a 6-digit OTP to that number. Enter the OTP within 5 minutes, then create a new password of at least 8 characters including at least one number. You can log in immediately with the new password. If your registered number has changed, contact support directly at support@7cgame.biz.

7cgame locks accounts temporarily after 5 consecutive failed login attempts as a security measure. The lock lifts automatically after 15 minutes — you do not need to contact support for a standard temporary lock. If you are unsure of your password, use the "Forgot password?" reset flow once the lock lifts rather than trying again immediately. If the lock persists beyond 15 minutes or a message indicates a manual security lock, contact support via Live Chat for assistance.
Deposits & Withdrawals

7cgame accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit and credit cards. All deposits and withdrawals are processed in Pakistani Rupees (PKR) — no currency conversion is involved. For a full guide to each method, visit the Deposit and Withdrawal page.

The minimum deposit on 7cgame is Rs 200 for Easypaisa and JazzCash, and Rs 500 for IBFT bank transfers and card payments. The minimum deposit required to activate the welcome bonus is Rs 500. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification steps in line with our responsible gaming policy.

Easypaisa and JazzCash deposits appear in your 7cgame balance instantly — usually within 30 seconds of the transaction completing on your mobile wallet. NayaPay and SadaPay deposits are also near-instant. IBFT bank transfers typically take 15–30 minutes during banking hours. Card payments are instant for most banks. If a deposit has not appeared within one hour of the transaction completing, contact 7cgame support with the transaction reference number.

Withdrawals to Easypaisa and JazzCash for verified accounts process within 5–15 minutes in most cases. NayaPay and SadaPay withdrawals process within 30 minutes. IBFT bank transfers take 1–3 working hours during banking hours. Card withdrawals take 1–3 working days depending on your bank. All withdrawals require completed CNIC verification. Unverified accounts cannot process withdrawals.

7cgame does not charge a withdrawal fee for standard withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, or IBFT. Your mobile wallet provider or bank may apply their own transaction fee on their end — this is outside 7cgame's control. The amount you request in PKR is what 7cgame sends; any deduction after that point is applied by the receiving institution.

As a general rule, 7cgame requires withdrawals to be sent to the same payment method used for the most recent deposit. This is an anti-money laundering requirement, not a restriction on your money. If your circumstances have changed — for example, you no longer have access to the wallet you deposited from — contact support before initiating the withdrawal. The team will guide you through the process after identity verification.
Bonuses & Promotions

New 7cgame accounts are eligible for a welcome bonus that matches your first deposit up to Rs 20,000 in bonus credit. The minimum first deposit to activate the bonus is Rs 500. Bonus credit is added to your bonus wallet automatically after the first qualifying deposit clears. Full wagering requirements and terms are available in the Terms and Conditions. The welcome bonus is available to all new registrations — no referral code is required.

A wagering requirement means you must bet a specified multiple of the bonus amount before the bonus credit converts to withdrawable cash. For example, if the wagering requirement is 10x on a Rs 2,000 bonus, you need to place Rs 20,000 in total bets from the bonus wallet before any of it can be withdrawn. Your progress towards the wagering requirement is shown in your bonus wallet within Account Settings. Specific wagering multiples for each promotion are listed in the Terms and Conditions.

When you refer a friend to 7cgame using your unique referral code (found on the Refer a Friend page), you earn bonus credit when that friend registers and makes their first qualifying deposit. The referred friend also receives a bonus on registration. There is no limit to how many friends you can refer. Referral bonuses are credited to your account within 24 hours of the qualifying deposit by your referred friend. Full terms are available in the Terms and Conditions.

Yes — all bonus credit on 7cgame carries an expiry date. The standard expiry for welcome bonus credit is 30 days from the date of crediting. Other promotional bonuses may have different expiry periods as specified in their individual terms. Your active bonuses and their expiry dates are displayed in your bonus wallet under Account Settings. Expired bonus credit is forfeited and cannot be reinstated.
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Cricket & PSL Betting

7cgame covers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, player performance specials, and in-play live betting for ball-by-ball action. International matches (Tests, ODIs, T20Is), PSL, and domestic competitions are all covered. The Cricket Betting page has the full breakdown of available markets.

PSL betting on 7cgame works the same way as standard cricket betting. Every PSL match has pre-match markets available from the moment the fixture is announced, and live in-play markets open at the start of each game. Popular PSL markets include match winner, top team scorer, highest opening partnership, and live run rate bets. Visit the PSL Betting page for the current season's fixtures and available markets.

If a match is abandoned or officially declared no-result before reaching the minimum required overs (typically 5 overs per side in limited-overs cricket), all bets on that match are voided and the stakes are returned to your account balance in full. If a match reaches the minimum overs threshold and a result is determined via DLS method, bets are settled on that official result. In-play bets already settled before the interruption stand.

The minimum stake for a single bet on 7cgame is Rs 50. For accumulator or multi-selection bets, the minimum stake applies per bet slip, not per selection. Maximum stake limits vary by market, competition, and event type — the limit for each market is displayed on the bet slip before you confirm your wager.
Teen Patti & Card Games

7cgame's Teen Patti room includes multiple variants: Classic Teen Patti, Joker (with wild cards), Muflis (reverse ranking), High-Low, and AK47 (specific cards become wild). Both live dealer tables with real human dealers and standard RNG tables are available. Minimum bet amounts vary by table — low-stakes tables start from Rs 10 per hand for casual play. Visit the Teen Patti page for the full table listings.

All RNG (random number generator) card games on 7cgame use certified random number generation to ensure fair outcomes. Live dealer games are conducted with physical cards dealt by trained dealers on camera, with no software manipulation of the cards. The RNG systems used by 7cgame's game providers are independently certified for fairness. If you ever have a concern about a specific game round, contact support with the round ID — each result is logged and can be reviewed.

Beyond Teen Patti, 7cgame's card games room includes Andar Bahar, Baccarat, Blackjack (standard and live dealer variants), Rummy, and several regional card game titles popular in Pakistan. The full library of available games is listed on the Card Games page. New game titles are added regularly — check the What's New section in your account for the latest additions.
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Esports Betting

7cgame covers all the major esports titles: Counter-Strike 2 (CS2), Dota 2, VALORANT, League of Legends, Mobile Legends: Bang Bang, and PUBG Mobile. Markets include match winner, map winner, first blood, total kills over/under, and live in-play betting for ongoing matches. A complete list of live and upcoming esports fixtures is available on the Esports Betting page.

If an esports match is officially postponed or cancelled before it begins, all pre-match bets are voided and stakes are returned in full. If a match begins but is abandoned before completion due to technical issues or other reasons, bets are settled based on the official result declared by the tournament organiser — or voided if no official result is declared within 72 hours. In-play bets already settled before abandonment stand as settled.
Security & Verification

7cgame uses 256-bit SSL encryption on all data transmission between your device and the platform. Your password is stored as a hashed value — not in plain text. Two-factor authentication (2FA) via OTP adds a second layer of protection. Your personal data is handled under the Privacy Policy and is never sold to third parties. CNIC documents are stored in encrypted form and only accessed by the verification team when required.

Never. 7cgame will never ask you to share your password or OTP via WhatsApp, SMS, email, or any other channel. OTPs are sent only for your own authentication and must never be shared with anyone — including people claiming to be 7cgame staff. If you receive a message asking for your OTP or password claiming to be from 7cgame, that is a phishing attempt. Report it to support immediately and do not respond to the message.

Contact 7cgame support immediately via Live Chat if you notice anything unexpected — a balance that does not match your records, a bet you did not place, a withdrawal you did not request, or a login notification for a time when you were not using the platform. The security team will place an immediate hold on your account to prevent further unauthorised transactions while the situation is investigated. You will be asked to verify your identity via CNIC before the hold is lifted.
Responsible Gaming

Log in to your 7cgame account, go to Account Settings, and open the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in PKR. Limits take effect immediately. Decreasing a limit is instant; increasing a limit carries a mandatory 24-hour delay to prevent impulsive decisions. Using deposit limits is a normal, healthy way to manage your betting budget — we encourage all players to set one on day one. More details on the Responsible Gaming page.

Go to Account Settings > Responsible Gaming > Self-Exclusion, or contact support via Live Chat to request self-exclusion immediately. Self-exclusion locks your account for a minimum of 6 months. During this period you cannot log in, deposit, or bet. Your real-money balance is returned to your registered payment method within 7 working days. Active bonus funds are forfeited. After the minimum period, returning requires a formal request and an additional 7-day cooling-off delay.

Contact 7cgame support at support@7cgame.biz or via Live Chat with the registered mobile number associated with the account you are concerned about. Our responsible gaming team can act on credible welfare concerns — they may initiate a wellness check or reach out to the account holder directly. We cannot share account details with third parties, but we can and do act on welfare concerns. The Responsible Gaming page has more guidance.
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Can't Find Your Answer?

If your question is not covered above, here are the fastest ways to get help from the 7cgame team directly.

Live Chat — Fastest Response

The Live Chat widget is available 24/7 directly on the 7cgame website. Average response time is under 2 minutes. You can ask in English or Urdu — the support team handles both. Live Chat is the best channel for urgent issues like login problems, missing deposits, or suspected account security issues.

Email Support

For detailed queries, account disputes, or responsible gaming matters, email support@7cgame.biz. Include your registered mobile number and a clear description of the issue. Email responses are sent within 24 hours on working days, and sooner for urgent matters flagged clearly in the subject line.

In-Depth Page Guides

Several 7cgame pages go into much more detail on specific topics: the Deposit and Withdrawal page covers every payment method step by step; the Responsible Gaming page covers every available safety tool; and the Terms and Conditions covers every aspect of account and bonus rules.

About This 7cgame FAQ

This FAQ page is built around the questions the 7cgame support team actually receives from Pakistani players — not a generic list written without context. The questions here are the ones that come up again and again in Live Chat and email, grouped into the categories where players most commonly need clarity: getting started, moving money, bonuses, betting rules, and account safety.

A few things come up so consistently that they are worth addressing directly even outside the accordion format above. The first is deposits not appearing. In almost every case where a player contacts 7cgame saying their deposit has not landed, the transaction completed on the Easypaisa or JazzCash end but the 7cgame balance has not updated yet. This normally resolves within 60 seconds. If it does not, the fix is simple: contact support with the transaction reference number from your mobile wallet and the team locates and manually credits the deposit — usually within minutes.

The second common issue is withdrawal delays. The most frequent reason a 7cgame withdrawal is held is incomplete CNIC verification. Many players deposit and bet without completing verification because it is not required for those actions — but then find their first withdrawal request is pending. Upload your CNIC the day you register and there will be no surprise delays when you want to withdraw winnings.

The third issue is bonus confusion. The most important thing to understand about any bonus on 7cgame is that bonus credit and real-money credit are separate. Your real PKR balance can be withdrawn at any time (subject to verification). Your bonus wallet credit cannot be withdrawn — it must first meet the wagering requirement, which turns it into real PKR. Check the wagering progress bar in your account before expecting to withdraw bonus-derived winnings.

On the topic of account security: the single most effective thing you can do to protect your 7cgame account is to use a unique password — one you have not used on any other platform. Password reuse is the number one way player accounts are compromised, and it happens not because 7cgame is breached but because another platform the player uses gets breached and attackers try those credentials on financial platforms. A unique password makes that attack impossible.

FAQ updates: This page is reviewed and updated regularly to reflect platform changes, new features, and the latest questions the 7cgame support team receives. If you notice something outdated or have a question that is not answered here, contact us at support@7cgame.biz — your question may be added to the next update.

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Ready to Join 7cgame?

Registration is free, takes under 2 minutes, and new accounts qualify for a welcome bonus of up to Rs 20,000 on the first deposit. Bet on cricket, PSL, Teen Patti, and esports — all in one place, all in PKR.

18+ only · Play Responsibly · T&Cs Apply