7cgame Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1 Who We Are

7cgame is an online betting and gaming platform operating at 7cgame.biz. For the purposes of this Privacy Policy, 7cgame ("we," "us," "our") is the data controller responsible for the personal data you provide when using the platform. Our services are designed specifically for the Pakistani market and all operations are conducted with Pakistani users in mind.

This Privacy Policy applies to all personal data processed by 7cgame in connection with your use of the 7cgame website, mobile interface, payment systems, customer support channels, and any promotional activities associated with the platform. It does not apply to third-party websites or services that may be linked to from 7cgame — those are governed by their own privacy policies.

If you have any questions about how 7cgame handles your personal data, you can reach us at any time by email at support@7cgame.biz or via the Live Chat function available after logging in to your account.

2 What Personal Data We Collect

7cgame collects only the personal data necessary to operate your account, process payments, verify your identity, and maintain the security and integrity of the platform. The categories of data we collect are as follows:

7cgame does not collect sensitive personal data beyond what is necessary for identity verification (CNIC). We do not collect biometric data, health data, religious affiliation, or political views. Card numbers, where applicable, are handled through PCI DSS-compliant systems and are never stored in full by 7cgame.

3 How We Collect Your Data

7cgame collects personal data through several channels depending on the type of data involved:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings, you provide data to 7cgame directly.
• Automatically: When you visit and use 7cgame, technical data including your IP address, device information, and session activity is collected automatically by our platform systems. This happens regardless of whether you are logged in.
• From payment processors: When you transact via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, our payment processing partners share the transaction confirmation and associated reference data with 7cgame to enable accurate balance updates.
• Through cookies and similar technologies: 7cgame uses cookies and local storage to maintain your session, remember preferences, and analyse how the platform is used. Details are provided in Section 7 of this policy.

4 Why We Use Your Data — Purposes

7cgame uses your personal data for the following specific purposes. We do not use personal data for any purpose not listed here without first obtaining your explicit consent.

• Account creation and management: To set up and maintain your 7cgame account, authenticate your login, and provide you with access to the platform's features.
• Identity verification: To verify your age (18+) and confirm that you are who you say you are. This is required before your first withdrawal and is conducted via CNIC review.
• Payment processing: To receive deposits and dispatch withdrawals in PKR to your registered payment method. Transaction data is retained for financial record-keeping purposes.
• Fraud prevention and security: To monitor account activity for signs of fraudulent behaviour, unauthorised access, money laundering, or abuse of the platform. This is a core safety requirement for any financial services-adjacent operation.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and maintain records of interactions for quality assurance and training.
• Responsible gaming: To track usage patterns that may indicate problematic gambling behaviour and to administer tools such as deposit limits, cooling-off periods, and self-exclusion in a technically reliable way.
• Platform improvement: To understand how users navigate and use 7cgame so that we can identify problems, improve features, and develop new content based on genuine user behaviour.
• Marketing communications: To send promotional messages, bonus notifications, and updates about new features — but only where you have given consent to receive such communications. You can withdraw consent at any time.
• Legal and regulatory compliance: To meet any applicable legal obligations including responding to lawful requests from authorities, maintaining financial records, and enforcing our Terms and Conditions.

5 Legal Basis for Processing

7cgame processes your personal data on one of the following legal bases depending on the purpose:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms and Conditions — including account management, payment processing, and support.
• Legitimate interests: Processing carried out to protect the security of the platform, prevent fraud, and improve services — balanced against your rights and interests.
• Legal obligation: Processing required to comply with applicable law, including identity verification requirements and financial record retention.
• Consent: Marketing communications and optional analytics. You can withdraw this consent at any time without affecting your ability to use 7cgame.

6 Who We Share Your Data With

7cgame does not sell or share your personal data with third parties for their own commercial purposes. However, operating the platform requires sharing specific data with certain trusted service providers. All such sharing is governed by data processing agreements that bind the recipients to confidentiality and data protection obligations.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and card processing networks receive the data necessary to execute transactions — such as your wallet number, bank IBAN, or card details. These providers have their own privacy policies governing how they handle data on their side.
• Identity verification services: CNIC document review may involve a third-party identity verification provider. These providers process your identity documents solely for the purpose of verifying your identity for 7cgame and are contractually prohibited from using your data for any other purpose.
• Cloud and infrastructure providers: 7cgame's platform is hosted on secure cloud infrastructure. Providers of hosting, database, and technical services may process data as part of routine platform operations, under strict data processing agreements.
• Fraud and security providers: Specialist fraud detection services may receive technical data (such as IP addresses and device fingerprints) to help identify and prevent fraudulent activity on the platform.
• Legal authorities: 7cgame will disclose personal data to law enforcement, regulatory authorities, or courts when required to do so by a lawful request or court order. We do not proactively share data with authorities beyond what is legally required.

7 Cookies and Tracking Technologies

7cgame uses cookies and similar technologies (such as local storage) to make the platform function correctly, keep you securely logged in, and understand how the platform is being used. Here is how we categorise the cookies used on 7cgame:

• Essential cookies: These are required for the platform to operate. They maintain your login session, store security tokens, and manage form state. You cannot opt out of essential cookies and continue using 7cgame — they are fundamental to how the platform works.
• Functional cookies: These remember your preferences — such as your preferred deposit method or notification settings — so that you do not have to re-enter them on every visit.
• Analytics cookies: These help 7cgame understand which parts of the platform users visit most, how long sessions last, and where users encounter problems. This data is collected in aggregate and anonymised form. Analytics cookies are only placed with your consent.
• Marketing cookies: If you have opted in to promotional communications, certain cookies track whether you have opened or interacted with a promotion. These are not placed without your consent.

You can manage cookie preferences from the settings section of your browser. Note that disabling essential cookies will prevent you from logging in or using core platform features. Most modern browsers also allow you to block third-party cookies without affecting first-party essential functionality.

8 How Long We Keep Your Data

7cgame does not retain personal data beyond the period necessary for the purpose for which it was collected. The following retention guidelines apply:

• Active account data: Maintained for the duration of your account's active status and for a period after account closure sufficient to resolve any outstanding disputes, process final transactions, and meet legal record-keeping obligations.
• Transaction records: Financial records including deposit and withdrawal history are retained for a minimum of five years following the transaction, as required for financial compliance purposes.
• Identity verification documents: CNIC images and associated verification records are retained for as long as required to meet legal identity verification obligations and to support the resolution of any disputes relating to your account.
• Support communications: Live Chat transcripts, emails, and WhatsApp correspondence are retained for a period of two years from the date of the last communication to support quality review, training, and dispute resolution.
• Technical and analytics data: Anonymised usage data is retained indefinitely as it cannot be traced back to an individual. Non-anonymised technical data such as IP address logs is retained for 90 days from collection.
• Marketing consent records: Records of your marketing consent status (opted in or out) are retained for the life of your account to demonstrate compliance with your stated preferences.

When data reaches the end of its retention period, 7cgame deletes or anonymises it using secure data destruction methods that prevent any possibility of recovery or reconstruction.

9 Your Rights Over Your Personal Data

7cgame respects your rights as a data subject. You can exercise any of the following rights at any time by contacting us at support@7cgame.biz or via Live Chat:

To exercise any of these rights, send your request to support@7cgame.biz with the subject line "Data Rights Request" and your registered mobile number. We will acknowledge receipt within 48 hours and provide a full response within 30 days. In some cases we may need to verify your identity before processing the request.

10 Security Measures

7cgame takes the security of your personal data seriously and has implemented the following technical and organisational measures to protect it:

• 256-bit SSL/TLS encryption on all data in transit between your device and 7cgame servers.
• Encrypted storage for all sensitive personal data, including identity documents and financial records. Data at rest is encrypted using industry-standard algorithms.
• PCI DSS-compliant payment processing for all card transactions. Full card numbers are never stored by 7cgame.
• Role-based access controls ensuring that only authorised staff with a demonstrable need can access personal data.
• Multi-factor authentication enforced for all 7cgame administrative access to systems containing personal data.
• Regular security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident response procedures that activate within four hours of any detected or suspected security breach, with user notification processes where required.

Despite these measures, no system is 100% immune from security threats. In the unlikely event of a data breach affecting your personal data, 7cgame will notify you and relevant authorities within the timeframe required by applicable law, and will take immediate steps to contain and remediate the breach.

11 Children's Privacy

7cgame is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. Age verification via CNIC is a mandatory step in the 7cgame account lifecycle, and accounts where the registered user is found to be under 18 are closed immediately with all data securely deleted.

If you believe a minor has accessed or registered on 7cgame using falsified information, please contact us immediately at support@7cgame.biz. We will investigate and close the account as a matter of urgent priority. Parents and guardians who are concerned about underage access to online gambling platforms are encouraged to use device-level parental control software in addition to relying on platform age verification.

12 Changes to This Privacy Policy

7cgame may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When material changes are made, we will notify registered users via their registered mobile number or email address prior to the changes taking effect, and the updated policy will be published at this URL with a revised "Last Updated" date at the top.

We encourage you to check this page periodically to stay informed about how 7cgame protects your personal data. Continued use of 7cgame after a revised Privacy Policy is published constitutes your acceptance of the updated terms. If you disagree with any changes, you can contact us to discuss your options, including account closure and data deletion.

13 Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to your personal data and how 7cgame handles it, please get in touch through any of the following channels:

• Email (Privacy queries): support@7cgame.biz — please include "Privacy" in the subject line.
• Live Chat: Available 24/7 directly on the 7cgame platform after logging in.
• WhatsApp: Available 24/7 for registered 7cgame users — contact details available in your account dashboard.

We aim to acknowledge all privacy-related queries within 48 hours and to provide a full response within 30 days. Complex requests may take longer, in which case we will keep you informed of progress at each stage.